Services

SI Source Services

SAP Basis Services

 

SAP-Basis-Support-1

 

 

 

 

 

 

Planning – Pre-implementation/Upgrade/Migration:

  • Offer a pro-active as opposed to reactive service
  • Plan, First Principles & Strategy
  • Operating System & Database Selection & Architecture
  • Hardware Sizing
  • SAP Component Selection
  • Landscape Design

 

Installation / Deployment:

  • Operating System configuration
  • Database Installation & Configuration
  • SAP Installation – ABAP/Java application instances, Fiori and CAR
  • Define Backup / Restore Strategy
  • Configuration (TMS, CTS+, Solution Manager, Integration etc.

 

Post Go-live:

  • Monitoring & Administration of ABAP/Java systems
  • Administration of Database backups
  • Early Watch Configuration & Report Analysis
  • Workload Analysis & Performance Tuning
  • SAP Support Packs, Enhancement Package Deployment, Upgrade
  • System Copies / Database Refreshes
  • DB Upgrade / Patching
  • Transition to Support teams

 

Additional Services/Solutions:

  • OS/DB Migrations
  • SAP Router Installation & Configuration
  • Database Reorganization
  • Solution Manager – Installation, Upgrade & Configuration
  • SAP Fiori & NetWeaver Gateway Installation & Configuration
  • SLD Configuration & Delta Upgrades
  • DR strategy and High Availability replication

 

Incident Management:

  • 24/7 Production Support & Monitoring, Break-fixes, Incident Mgmt.
  • Faster response to priority incidents & service requests
  • Root Cause Analysis & Problem Management:
  • Root cause analysis for SEV1 Production incidents, Preventive Actions via Problem Management
  • Minimizes occurrence of high business impact incidents
  • Reduces unplanned downtimes in SAP environment
  • Change & Release Management:
  • Installation / Configuration of additional services / enhancements

 

Monitoring & Batch Operations

  • Regular system health check & reporting.
  • 24/7 on-call support for production environment.
  • Early Watch Report Analysis & Corrections
  • Incident Mgmt., Service Requests & Problem Mgmt.
  • Periodic Maintenance (Patching, System refreshes, Support Packs)
  • Change & Transport Management
  • Support for Release Cycles

 

SAP Archiving

  • Drawing/updating Data Retention policy for the Organization legal and Audit requirements
  • Efficient use of system resources (Disk, CPU)
  • Ease of administration (shortening backup/restore windows, easier upgrades/migrations)
  • Improve/maintain system performance (system response times)
  • Safe (legal) destruction of data